Shipping policy

Shipping Policy

Last updated: [Insert Date]

At Millie Jakes, we aim to process and ship your order as quickly and safely as possible. Please read below for full details on our shipping terms.

Processing Times

  • Orders are typically processed within 1–2 working days.

  • Orders placed on weekends or bank holidays will be processed the next working day.

  • During busy periods (e.g., Christmas, promotions), processing times may be slightly longer.

Shipping Rates & Delivery Times

  • Standard UK delivery: [e.g., 2–4 working days] – £Free ].

  • Express UK delivery: [e.g., 1–2 working days] – £2.99.

Delivery times are estimates and may vary due to factors outside of our control (e.g., postal delays, customs checks).

Tracking

  • Once your order is dispatched, you will receive a confirmation email.

  • If tracking is available, you will receive a tracking number.

Shipping Restrictions

  • We currently ship to UK 

  • For perishable products (such as custom chocolates), we may restrict shipping during periods of extreme heat to ensure product quality.

  • For supplements (such as dog chews), international shipping may be restricted due to import regulations.

Failed Deliveries & Incorrect Addresses

  • Please ensure your delivery address is correct when placing your order.

  • If a parcel is returned to us due to an incorrect address or failed delivery attempt, you may be responsible for additional shipping costs.

Damaged or Missing Parcels

  • If your order arrives damaged, please contact us within 48 hours with photos.

  • If your order has not arrived within 10 working days (UK) or 20 working days (international), please get in touch so we can investigate.

Contact Us

For shipping questions or delivery issues, please email us at:
info@milliejakes.com