Refund policy
Returns & Refunds Policy
We want you to be happy with your purchase. If for any reason you are not completely satisfied, please read our returns and refunds policy below.
Returns
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You have 14 days from receiving your order to request a return.
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To be eligible, your item must be unused, in the same condition you received it, and in the original packaging.
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For health and safety reasons, we cannot accept returns on opened food, supplements, or perishable products.
How to Return
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Contact us at info@milliejakes.com with your order number and reason for return.
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We’ll provide you with the return address and instructions.
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Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Refunds
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Once your return is received and inspected, we will notify you by email.
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Approved refunds will be processed to your original payment method within 5–7 working days.
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Shipping costs are non-refundable, unless the return is due to our error (faulty, damaged, or incorrect item).
Exchanges
If you would like to exchange an item, please contact us within 14 days of delivery. Exchanges are subject to stock availability.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no extra cost to you.
Contact Us
If you have any questions about returns or refunds, please email us at info@milliejakes.com
